Cookie Policy

1. Introduction

This Cookie Policy explains how Pollo Campero ("we," "our," or "us") uses cookies and similar tracking technologies when you visit our website at pollo-campero.top (the "Website"). This policy covers what cookies are, how we use them, the types of cookies we employ, and how you can control your cookie preferences.

By using our website, you consent to the use of cookies as described in this policy. This Cookie Policy should be read in conjunction with our Privacy Policy, which provides additional information about how we collect, use, and protect your personal information.

2. What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites function more efficiently and to provide information to website owners about how users interact with their site.

Types of Cookies by Duration:

• Session Cookies: These are temporary cookies that are deleted when you close your browser. They help maintain your session while browsing our website, such as keeping items in your shopping cart.
• Persistent Cookies: These cookies remain on your device for a predetermined period or until you manually delete them. They remember your preferences and provide a personalized experience when you return to our website.

Types of Cookies by Origin:

• First-Party Cookies: Set directly by our website (pollo-campero.top) to enhance your experience and functionality.
• Third-Party Cookies: Set by external services we use, such as analytics providers, advertising networks, or social media platforms.

3. Why We Use Cookies

We use cookies for several important purposes that enhance your experience on our food ordering and restaurant website:

• Essential Website Functionality: Enable core features like user authentication, shopping cart functionality, and secure ordering processes.
• Performance Improvement: Analyze how visitors use our site to identify areas for improvement and optimize loading times.
• Personalization: Remember your food preferences, delivery location, and customize your experience based on your previous orders.
• Analytics and Statistics: Understand visitor behavior, popular menu items, and website usage patterns to improve our services.
• Marketing and Advertising: Display relevant advertisements and track the effectiveness of our marketing campaigns.
• Food Service Features: Remember your location for delivery estimates, store your order preferences, and maintain your cart contents between sessions.

4. Types of Cookies We Use

Below is a comprehensive list of the cookies used on our website, organized by category:

4.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly and cannot be disabled without severely affecting the site's functionality.

4.2 Performance/Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

4.3 Functionality Cookies

These cookies enable enhanced functionality and personalization, such as remembering your food preferences and customizing your experience.

4.4 Targeting/Marketing Cookies

These cookies are used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

5. Third-Party Cookies

We use several third-party services that set their own cookies on our website. These include:

• Google Analytics: Provides website analytics and user behavior insights. Google Privacy Policy
• Facebook Pixel: Tracks conversions and enables targeted advertising. Facebook Privacy Policy
• Google Ads: Manages our advertising campaigns and remarketing. Google Ads Privacy Policy
• Social Media Platforms: Enable social sharing and integration features.

Please note that we do not have control over third-party cookies. For information about these cookies and how to manage them, please refer to the privacy policies of the respective third-party providers.

6. Cookie Duration

The duration cookies remain on your device varies depending on their purpose:

• Session Cookies: Automatically deleted when you close your browser
• Short-term Persistent Cookies: 1 day to 1 week (for cart items and temporary preferences)
• Medium-term Persistent Cookies: 1 month to 3 months (for user preferences and functionality)
• Long-term Persistent Cookies: 1 year to 2 years (for analytics and consent preferences)

7. How to Manage Cookies

You have several options for managing cookies on our website:

7.1 Browser Settings

Most web browsers allow you to control cookies through their settings. Below are instructions for popular browsers:

7.2 Opt-Out Links

You can opt out of specific tracking services using these links:

• Google Analytics: Google Analytics Opt-out Browser Add-on
• Facebook Ads: Facebook Ad Preferences
• Network Advertising Initiative: NAI Consumer Opt Out
• Digital Advertising Alliance: DAA Consumer Choice

7.3 Our Cookie Consent Tool

When you first visit our website, you'll see a cookie banner allowing you to:

• Accept all cookies
• Reject non-essential cookies
• Customize your cookie preferences by category

You can change your preferences at any time by clearing your browser's cookies and revisiting our website, which will display the cookie banner again.

8. Consequences of Disabling Cookies

If you choose to disable cookies, you may experience:

• Shopping Cart Issues: Your cart items may not be saved between sessions
• Location Services: We won't be able to remember your delivery address or preferred restaurant location
• Personalization Loss: Your food preferences and order history won't be remembered
• Login Problems: You may need to log in repeatedly during your session
• Limited Functionality: Some interactive features may not work properly
• Generic Experience: You'll see generic content instead of personalized recommendations

9. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) setting that sends a signal to websites indicating that you don't want to be tracked. Currently, there is no industry standard for how websites should respond to DNT signals.

Our website does not currently respond to DNT signals due to the lack of a universal standard. However, you can use the cookie management options described in this policy to control tracking on our website.

10. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify users through our website banner or email (for significant changes)
• Provide clear information about what has changed

We encourage you to review this policy periodically to stay informed about how we use cookies.

12. More Information

For more information about cookies and online privacy, you can visit:

• All About Cookies - Comprehensive cookie information
• Cookiepedia - Cookie database and information
• ICO Cookies Guidance - UK Information Commissioner's Office
• Your browser's help documentation for specific instructions on managing cookies

This Cookie Policy is part of our broader commitment to transparency and your privacy. For more information about how we handle your personal data, please review our Privacy Policy.