Terms of Service

1. Introduction and Acceptance

Welcome to Pollo Campero ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website at pollo-campero.top, mobile applications, and all related food delivery and catering services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of these Terms, then you may not access the Service.

1.1 Eligibility Requirements

• You must be at least 18 years old or of legal age in your jurisdiction
• You must have the legal capacity to enter into binding contracts
• You must provide accurate and complete information when creating an account
• You are responsible for all activities under your account

1.2 Updates to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "Company" (referred to as "we," "us," or "our") refers to Pollo Campero
• "You" or "User" refers to the individual accessing or using the Service
• "Services" refers to our food delivery, restaurant services, catering, and related offerings
• "Content" refers to any text, images, videos, audio, or other materials on our platform
• "Website" refers to pollo-campero.top and all associated domains and subdomains
• "Order" refers to a request for food delivery or pickup services
• "Account" refers to your registered user profile on our platform

3. Use of Services

3.1 Permitted Use

You may use our Services for lawful purposes only. Specifically, you agree to:

• Use the Services for personal, non-commercial purposes only
• Comply with all applicable federal, state, local, and international laws and regulations
• Provide accurate, current, and complete information during registration and ordering
• Maintain the security and confidentiality of your account credentials
• Respect the intellectual property rights of others
• Use the Services in a manner that does not interfere with other users' experience

3.2 Prohibited Use

You agree not to use the Services for any of the following prohibited activities:

• Engaging in illegal activities or violating any laws or regulations
• Transmitting harmful, threatening, abusive, or defamatory content
• Attempting to gain unauthorized access to our systems or other users' accounts
• Violating intellectual property rights, including copyrights and trademarks
• Sending spam, unsolicited communications, or promotional materials
• Providing false, misleading, or fraudulent information
• Interfering with or disrupting the operation of our Services
• Using automated systems or bots to access the Services
• Reverse engineering or attempting to extract source code
• Reselling or redistributing our Services without authorization

4. User Accounts

4.1 Registration Requirements

To access certain features of our Services, you must register for an account. When you create an account, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding the password and for maintaining the confidentiality of your account.

4.2 Account Security

• You are solely responsible for maintaining the confidentiality of your account and password
• You must notify us immediately of any unauthorized use of your account
• We are not liable for any loss or damage arising from your failure to protect your account information
• You may not transfer or share your account with others
• Each person may maintain only one account

4.3 Account Termination

We reserve the right to terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. You may also terminate your account at any time by contacting us at [email protected].

5. Products and Services

5.1 Product Descriptions

We attempt to be as accurate as possible in describing our food items. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. Images are for illustrative purposes only and actual products may vary.

5.2 Food Safety and Quality Standards

• All food items are prepared in accordance with local health department regulations
• We maintain strict hygiene and food safety protocols
• Temperature-sensitive items are handled with appropriate care during preparation and delivery
• We cannot guarantee allergen-free preparation due to shared kitchen facilities
• Please inform us of any allergies or dietary restrictions when placing your order

5.3 Pricing and Availability

• All prices are subject to change without prior notice
• Prices listed include applicable taxes unless otherwise specified
• Menu items and availability may vary by location and time of day
• We reserve the right to limit quantities or discontinue items
• Promotional offers are subject to specific terms and conditions

5.4 Order Process and Acceptance

When you place an order, you are making an offer to purchase the selected items. We reserve the right to accept or decline your order for any reason, including but not limited to product availability, errors in pricing, or verification of payment information.

5.5 Delivery Terms

• Delivery is available within designated service areas only
• Minimum order requirements may apply for delivery
• Estimated delivery times are approximate and may vary based on order volume and weather conditions
• You must be available to receive the order at the specified delivery address
• Delivery personnel will not enter private residences
• We are not responsible for orders delivered to incorrect addresses due to customer error

5.6 Payment Terms

Payment is required at the time of order placement. We accept major credit cards, debit cards, and other payment methods as indicated on our platform. You authorize us to charge your selected payment method for the total amount of your order, including applicable taxes and fees.

5.7 Cancellation and Modification Policy

• Orders may be cancelled or modified within 5 minutes of placement
• Once food preparation has begun, orders cannot be cancelled or modified
• Refunds for cancelled orders will be processed according to our Refund Policy
• We reserve the right to cancel orders due to unforeseen circumstances

6. Intellectual Property

6.1 Our Ownership

The Service and its original content, features, and functionality are and will remain the exclusive property of Pollo Campero and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

6.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for personal, non-commercial purposes in accordance with these Terms.

6.3 User Content License

By posting content on our platform (such as reviews or comments), you grant us a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, and display such content in connection with our Services.

6.4 Copyright Infringement

We respect intellectual property rights. If you believe your copyright has been infringed, please contact us at [email protected] with detailed information about the alleged infringement.

7. User Content

7.1 Responsibility for Your Content

You are solely responsible for any content you post, upload, or otherwise make available through our Services. You represent and warrant that you have all rights necessary to grant the licenses described in these Terms.

7.2 Prohibited Content

You may not post content that:

• Is illegal, harmful, threatening, abusive, or defamatory
• Violates intellectual property rights
• Contains personal information of others without consent
• Is spam or unsolicited promotional material
• Contains viruses or malicious code
• Is false, misleading, or fraudulent
• Violates any applicable laws or regulations

7.3 Content Removal

We reserve the right to remove or modify any content at our sole discretion, without notice, for any reason including violation of these Terms or applicable laws.

8. Disclaimers

8.1 Service Provision

Your use of our Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

8.2 No Warranty of Uninterrupted Service

We do not warrant that:

• The Service will function uninterrupted, secure, or available at any particular time or location
• Any errors or defects will be corrected
• The Service is free of viruses or other harmful components
• The results of using the Service will meet your requirements

8.3 Third-Party Content

Our Service may contain links to third-party websites or services that are not owned or controlled by us. We assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

8.4 Professional Advice Disclaimer

The information provided through our Services is for general informational purposes only and should not be considered professional advice. Always consult with qualified professionals for specific dietary or health-related questions.

9. Limitation of Liability

9.1 Maximum Liability

In no event shall Pollo Campero, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of the Service.

9.2 Excluded Damages

Our total liability to you for all damages, losses, and causes of action arising out of or relating to these Terms or your use of the Service shall not exceed the amount paid by you to us in the 12 months preceding the claim.

9.3 Jurisdictional Variations

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you.

10. Indemnification

You agree to defend, indemnify, and hold harmless Pollo Campero and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).

This includes claims resulting from:

• Your use of and access to the Service
• Your violation of any term of these Terms
• Your violation of any third-party right, including without limitation any copyright, property, or privacy right
• Any claim that your content caused damage to a third party

This defense and indemnification obligation will survive these Terms and your use of the Service.

11. Third-Party Links and Services

11.1 No Responsibility for Third Parties

Our Service may contain links to third-party websites or services that are not owned or controlled by Pollo Campero. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

11.2 Third-Party Terms Apply

Your interactions with third-party services are governed by their respective terms of service and privacy policies. We encourage you to review the terms and privacy policies of any third-party services that you access.

11.3 No Endorsement

The inclusion of any link does not imply endorsement by us of the linked site or service. Use of any linked website is at the user's own risk.

12. Termination

12.1 Company Right to Terminate

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will cease immediately.

12.2 User Right to Terminate

You may terminate your account at any time by contacting us at [email protected] or through your account settings.

12.3 Effect of Termination

Upon termination:

• Your access to the Service will be immediately revoked
• Any outstanding orders will be fulfilled according to our standard procedures
• We may retain certain information as required by law or for legitimate business purposes
• Provisions that should survive termination will continue to apply

12.4 Survival of Provisions

The following sections shall survive any termination: Intellectual Property, User Content, Disclaimers, Limitation of Liability, Indemnification, and General Provisions.

13. Governing Law and Disputes

13.1 Applicable Law

These Terms shall be interpreted and governed by the laws of the State of Illinois, United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

13.2 Dispute Resolution Process

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or your use of our Services, we encourage you to first contact us directly at [email protected] to seek a resolution.

13.3 Jurisdiction and Venue

Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Illinois, United States, and you hereby consent to personal jurisdiction and venue therein.

13.4 Time Limitation

Any claim or dispute must be filed within one (1) year after the claim or cause of action arises, or it will be forever barred.

14. Changes to Terms

14.1 Right to Modify

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide notice of any material changes by posting the new Terms on this page and updating the "Last Updated" date.

14.2 Notification of Changes

For significant changes, we may provide additional notice such as:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications
• 30 days advance notice for material changes

14.3 Continued Use Equals Acceptance

Your continued use of the Service after the effective date of any changes constitutes acceptance of the new Terms. If you do not agree to the new Terms, you must stop using the Service.

14.4 Review Responsibility

It is your responsibility to check this page periodically for changes. We recommend reviewing these Terms regularly to stay informed of any updates.

15. General Provisions

15.1 Entire Agreement

These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have between us regarding the Service.

15.2 Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. The invalid or unenforceable provision will be replaced by a valid, enforceable provision that most closely matches the intent of the original provision.

15.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Pollo Campero.

15.4 Assignment

You may not assign or transfer these Terms or your rights hereunder, in whole or in part, without our prior written consent. We may assign these Terms at any time without notice or consent.

15.5 Force Majeure

We shall not be liable for any failure or delay in performance under these Terms which is due to fire, flood, earthquake, elements of nature, acts of God, acts of war, terrorism, riots, civil disorders, rebellions, or other similar causes beyond our reasonable control.

15.6 Headings

The headings in these Terms are for convenience only and have no legal or contractual effect.